Before We Begin
Booking Policies
So that our time together stays calm and clear — the same rules, in both languages.
Payment & Confirmation
Your session is confirmed once payment is received. Until then, the time you chose is a request — not yet a reservation.
As soon as your payment arrives, I'll email your confirmation together with the Zoom link for our session.
Cancellations
If you need to cancel, please message me at least 24 hours before your session.
Cancellations made with more than 24 hours' notice can be refunded or moved to a future date. Cancellations inside 24 hours are non-refundable, though I'm always happy to find a fair solution with you.
Rescheduling
You can reschedule once at no extra cost with at least 24 hours' notice.
Inside the 24-hour window, rescheduling is treated as a late cancellation, because that time was set aside for you.
Late Arrivals
There is a 10-minute grace period. If you arrive late, we'll use whatever time remains.
After 10 minutes I'll wait a little longer where I can, and the session may be shortened accordingly.
No-Shows
If you don't join the Zoom within 10 minutes of the start time and haven't messaged me, the session counts as a no-show.
No-shows are not refundable and are not rescheduled free of charge.
Final Reminders
You'll receive a reminder 24 hours before your session, along with the Zoom link.
My aim is always warmth and fairness — if something happens, tell me and we'll find a way through. Payment always comes first, and the Zoom link always follows payment.
Acceptance of these policies is required before every booking.